Every experience on Set Scouter is unique and each detail specific to the location or production’s vision. Since our community makes commitments based on these details, we have to be able to trust each other’s reliability—whether it be in timely communication, the condition of the space, or in the expectations we set.
Providing unworkable spaces
Location owners should not provide spaces with substandard cleanliness or lack of running water or electricity, unless agreed upon or noted on the listing.
Absent extenuating circumstances, location owners should not cancel after the booking is accepted. Location owners should also not hinder production or make property unavailable during load-in and wrap up, fail to make claims within the set deadline as directed by Set Scouter, break the rules in any contract signed with a production team, or violate Set Scouter’s Terms of Service.
Location owners should not change or modify availability and terms of agreement after accepting a booking request, Set Scouter encourages commitment once both parties accept the booking request. Production teams should leave locations in the same condition as when they entered the space, unless other arrangements have been agreed on with the location owner.
Both production crews and location owners should make every attempt to respond to inquiries, messages, or booking requests. Similarly, both production crews and location owners should not persistently make significantly negative reviews, show repetitive disinterest, be unresponsive during booking, fail to provide an adequate point of contact, or refuse to participate in, and honour, our resolution process.