A special circumstance is when you book a viewing, the owner accepts your booking and does not show up to the viewing. 

If this happens, please report the owner to Set Scouter immediately. We will investigate the owner/listing and remove them off the platform if necessary. 

Though Set Scouter does not ‘vet’ any of its users and is not liable for a missed scout we may, upon our discretion, credit your deposit for your next production. 

In order for this to be considered, the production team must have not entered the location and have no future chance of visiting that location (i.e. the owner is unreachable).

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