To ensure fairness for all users and maintain the integrity of our booking process, we have implemented an Off Platform Penalty Fee for users who circumvent our platform to book spaces directly with locations.
Why does Set Scouter have an Off Platform Penalty Fee?
We understand that an Off Platform Penalty Fee may seem strict and we very much want to avoid the use of it altogether. When productions take bookings off of our platform it hurts Set Scouter’s business and hinders our ability to provide our services in the future — which is the reason we have this fee in place.
We understand that users may feel as though they have legitimate reasons for going around our services and if a production is considering going off platform, we urge the producer to contact us. We’re happy to discuss your productions' specific needs and any barriers preventing a booking through the website.
How are Off Platform Penalty Fees assessed?
Circumventing the platform is defined as finding a location on Set Scouter and booking that space through means outside of our platform, such as through personal contact with the location owner or through another online booking service.
If a user is found to have circumvented Set Scouter, a penalty fee will be charged to the default payment method associated with the user's account.
Minimum penalty fee: $100
Maximum penalty fee: Full service fee of the location's 12 hour rental rate or the total agreed upon rental rate, whichever is higher.
Accepting payment outside of Set Scouter voids our Terms of Service, Cancellation & Overtime Policies, and voids your ability to use our dispute resolution process. Users that violate this policy will be removed from the community and charged any owed service fees.
If you have any questions about our Off Platform Penalty Fee policy, please do not hesitate to contact us.