Producer Help Center

What's the best way to start a conversation with a location owner?

How can I get access to public or communal space? (i.e. building lobby)

Can I talk to location owners on the phone?

How do I tell when a location is available?

What is the price on each listing based on?

Are location rental prices negotiable?

Which rooms can I use? Can I use the entire house?

How do I get more photos?

A location owner is not responding to me, what can I do?

Will the location owner be on set?

Where can I find the listing's phone number and address?

How do I arrange a viewing?

What if I sent a viewing request but the owner does not respond in time?

What should I do during location viewings?

How do I book a location?

Off Platform Penalty Fee

When do I pay and how?

How do I decide on and communicate our production's hours?

Who tells the location owner that they have been selected?

What are my responsibilities for protecting/cleaning the space?

What if my production doesn't have insurance?

What if I have questions for the location owner after booking?

Requirements for each booking

What is the service fee on the listing page?

Are there any hidden fees?

Why is there a viewing fee?

What is a special circumstance that could prompt a refund of the viewing deposit?

What is the security deposit on Set Scouter?

Set Scouter Add-on Services

Purchasing production insurance through a Set Scouter partner

Need short-term production insurance? Here's how to get covered in Canada and the US.

What are the insurance and co-insurable certificate requirements?

Do I need to have a permit?

Why do I need insurance if I've already paid a security deposit?

Should I have a contract or location agreement?

How do I deactivate my account?

Contest and sponsorships credit rules